• VIP Entitlement: Exclusive VIP laminate, lanyard, mini greeting wristband, photocard set (12 members), & Autographed Poster will be given on the day of the event at the redemption counter. Please note that replacements for lost or damaged VIP items will not be provided.

• All benefits and gifts for this event must be collected prior to the show. Please allow sufficient time to visit the designated redemption counter.

• VIP GA Redemption counter will be located at The Labs, Level G (Beside MM Cafe).

• Strictly NO overnight queuing is allowed. 

• All timing is approximate and subject to change. Please make sure the package purchaser brings a valid photo ID. 

• All VIP Package ticket holders are required to present their valid e-ticket during check-in and redemption for verification purposes. 

• Please note that no latecomers will be entertained. You must show up at the stipulated date and time to redeem your VIP privileges. 

• Schedule and timing are subject to change due to on-site situations. Please refer to Live Nation MY for the latest news updates. 

✦ Things you should know - VIP Box Tickets

• VIP Entitlement: Exclusive VIP laminate, lanyard, mini greeting wristband, photocard set (12 members), & Autographed Poster will be given on the day of the event at the redemption counter. Please note that replacements for lost or damaged VIP items will not be provided.

• VIP Box Redemption will be given at the VIP Box Entrance, Level LG1, Zepp KL.

• VIP Box tickets can admit up to 8 attendees.

• VIP Box is open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviours.

VIP Box Entrance, Level LG1, Zepp KL

• Mini Greeting: Ticketholders are required to present a valid E-ticket to BUS tour in KL during redemption for verification purposes.

• All benefits and gifts for this event must be collected prior to the show. Please allow sufficient time to visit the designated redemption counter.

• Mini Greeting Wristband Redemption Counter will be allocated at The Labs, Level G (Beside MM Cafe).

• Please note that ONE Event ticket can redeem ONE wristband only during the day of the event at the redemption counter. Kindly note that replacements for lost or damaged  items will not be provided.

• Please be advised that ticketholders who do not claim their benefit items prior to entry, it will be considered that you have forfeited the benefits. 

• Strictly NO overnight queuing is allowed. 

• Ticketholders entitled to the Mini Greeting redemption are required to present a valid E-ticket for verification purposes during the redemption process. 

• Please note that no latecomers will be entertained. You must show up at the stipulated date and time to redeem your Mini Greeting Wristband. 

• Schedule and timing are subject to change due to on-site situations. Please refer to Live Nation MY for the latest news updates.

• There is no outside food and water into the standing zone, except for mineral water. Bottle caps must be removed.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• This section is open to ages 14 years old and above. All minors between the age 14 and 16 must be accompanied by a ticket-bearing legal guardian aged 18 or above.

• For safety measures, pregnant women and minors below 14 years old are prohibited to enter the standing zone.

• Seats are all reserved seating. Please be seated in your assigned seat.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Seated sections are open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviours.

Operation Hours: 3:00 PM - 10:00 PM

Location: Zepp KL (Info Counter - Level G & Level B2)

For any concerns regarding ticket validity or seating related disputes, please approach our event ground staff or visit the Box Office no later than 30 minutes after the performance or event begins. You may also file an incident report at the Box Office or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

Operation Hours: 3:00 PM - show starts

Location: Zepp KL (Info Counter - Level G & Level B2)

* You will not be able to collect your tickets if we are unable to verify your identity.

• Please retrieve your e-tickets from your GoLive account/ registered email.

• Screenshot / download the E-tickets) with the QR code on your mobile phone for smooth scanning entry.

• There are no physical tickets for this event.

• Your e-ticket can only be scanned 1 (one) time during entry. Negligence made by ticket buyers is not the responsibility of the promoter / ticket partner.

• Tickets may be deemed invalid if scanned previously / invalid QR code or if duplicates are detected.

• For any concerns regarding ticket validity or seating related disputes, please approach our event ground staff or visit the Box Office no later than 30 minutes after the performance or event begins. You may also file an incident report at the Box Office or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

Please note that there will be no merchandise sales available for this tour. We kindly ask for your understanding and apologize for any inconvenience caused.

1. No backpacks, no trunks or bags larger than A4 size paper are allowed for entry. Any bags/Trunks against security standards will not be allowed for entry. Only Official merch will be allowed for entry, and security check will be required.

2. Due to past incidents, handheld fans will not be permitted inside the venue. Neck fans are allowed as an alternative.

3. No power banks that are above 10,000 mAh.

4. Medications must be in their original, properly labeled packaging. Loose medications or medications carried in personal pill boxes without a valid prescription will not be permitted.

5. No video and audio recording equipment / photo cameras / film cameras/ digital cameras/ Telephoto lens / Drones / tablets / GoPro Cameras. / Detachable lenses or external flash units. Only Mobile Phone cameras are permitted.

6. Only transparent or disposable raincoats are allowed.

7. No Binoculars.

8. Umbrella of any kind.

9. No Bottles / Glass and Metal container of any kind.

10. No Laptops and tablets

11. No illegal substances / drugs / dangerous items (according to on site definition).

12. No flammable materials such as pressurized cologne and perfume / pepper spray / kerosene / gasoline etc.

13. No weapons of any kind / lasers / laser pens / pointers / umbrella / monopod / selfie sticks or any sharp objects.

14. No Chains of any kind (including wallet chains), spiked jewelry, or spiked apparel items

15. No lighters / cigarettes(e-cigarettes) / candles / fireworks and any other type of pyrotechnics.

16. No pets and plants.

17. No chairs of any kind.

18. No fruits and vegetables.

19. No Big posters / flags / banners / LED banners / placards / balloons / signage / political banners and no whistles or any unauthorized cheer supplies.

20. No projectiles / missiles of any type.

21. No flash photography / videography.

22. No perfumes over 30ml and deodorants over 100ml will be allowed.

23. No other objects that are considered to threaten the safety, health, security and orderliness of the event by the organiser will be prohibited.

24. No Cheering towels, banners exceeding 20 x 80 cm. 

25. No Cheering props such as inflatable sticks, headbands, balloons, balls, whistles, horns, and megaphones.

For safety reasons, all listed items are not allowed inside the venue. Please ensure these items are stored appropriately before arrival.

Any items abandoned at the security screening area may be disposed of by staff without notice.

For safety reasons, a security check is required at the entrance. To avoid delays in entering and enjoying the show, we kindly ask you to arrive early. Metal detector wands will be used for security checks. Those who bring prohibited items will not be allowed for entry. The promoter reserves the right to refuse entry to any person that does not comply with the security check requests. 

✘ Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

✘ Smoking is prohibited due to regulations.

✘ Any food purchased outside the venue cannot be brought into the GA area, except for mineral water. Water bottle caps must be removed.

✘ Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

✘ No live streaming of any kind is allowed. No cameras, audio and video recording equipment or radio scanning/jamming equipment is allowed. Once any recording action is taken, the contents will be deleted by the staff. Those who violate the rules will be asked to leave the venue and restricted from entry.

✘ Clothing containing derogatory language, inciting violence, or promoting sensitive or offensive content will not be permitted entry to the venue.

✘ Flags of any kind are strictly prohibited within the venue. Anyone found in possession of a flag will be immediately ejected without compensation.

✘ Waiting for the artist outside or inside the venue (including all-nighters) is strictly prohibited. Waiting inside or outside the venue or in public spaces nearby, chasing, or sitting on the streets nearby is not only dangerous to the artists and the public but may also cause accidents or trouble involving the general public. Parties involved must resolve any accidents or incidents caused by these actions. The artists, organiser, and venue will not be held responsible for any accident or incidents resulting from these acts. In case of malicious behaviour, the individuals involved may not be allowed to enter the performance venue and may be handed over to the police for prosecution

Operation Hours: 3:00 PM onwards

Location: Locker Room, Level B2

There is a locker area provided for items not permitted in the venue.

You can purchase the locker token at the token exchange machine. RM10/20 per token. Only cash will be accepted.

We strongly recommend that you plan your trip ahead to avoid traffic congestion as we are conducting enhanced checks of tickets and security at the venue.

Public Transport

LRT Ampang Line & LRT Sri Petaling

• Directly connected to Hang Tuah Station

Drive

• Drive your own vehicle to Lalaport Parking and walk to Zepp KL