2026-27 BABYMONSTER WORLD TOUR [춤 (CHOOM)] IN KUALA LUMPUR in Kuala Lumpur - EVENT GUIDE

• Strictly NO overnight queuing is allowed. 

• VIP Entitlement: Exclusive VIP items will be distributed to all VIP Package ticket holders at the entry gates on event day. Lost or damaged VIP items will not be replaced.

• Admission to VIP Package (Standing) will follow the queue number on your E-ticket. Please follow on-site staff instructions. Late arrivals will be admitted only after all numbered queues have entered.

• NO physical barrier between VIP Package (Standing), & Cat 3 (Standing Zone).

• To ensure an enjoyable experience for all ticket holders, kindly keep fan banners and mobile devices at eye level.

• All VIP Package ticket holders are required to present their valid e-ticket during check-in and redemption for verification purposes. 

• Please note that no latecomers will be entertained. You must show up at the stipulated date and time to redeem your VIP privileges. Merchandise not picked up on-site cannot be shipped after the event.

• Please retrieve your e-tickets from your GoLive account. It is recommended that you screenshot the E-ticket(s) with the QR code on your mobile phone/ device or print them on an A4-sized paper. 

• Schedule and timing are subject to change due to on-site situations. Please refer to Live Nation MY for the latest news updates. 

• Queuing order to the Cat 3 (Standing Zone) will be based on arrival sequence within each assigned batch. Kindly refer to the queue number on your E-ticket.

• Please follow on-site staff instructions. Late arrivals will be admitted only after all queues have entered.  

• To ensure an enjoyable experience for all ticket holders, kindly keep fan banners and mobile devices at eye level.

• There is no outside food and water into the standing zone, except for tetra pack mineral water. Bottle caps must be removed.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• The Standing Zone is restricted to individuals aged 14+. All minors between the age 14 - 16 must be accompanied by a ticket-bearing legal guardian aged 18 or above.

• Pregnant women and patrons with medical conditions will not be permitted entry to the Standing Zone. Babies and toddlers are strictly not allowed.

• For your safety, comfort, and the enjoyment of everyone, we kindly recommend avoiding extremely high platform boots, heels, or similar footwear as these may pose a safety risk and make it difficult for you to navigate crowded areas, stairways, or uneven surfaces within the venue. Should you choose to wear such footwear, please note that this will be at your own discretion and risk.

• Seats are all reserved seating. Please be seated in your assigned seat.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Seated sections are open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

• Babies and toddlers are strictly not allowed.

Operation Hours: 10:00 AM onwards

Location: Ticket Counter (Please refer to the site map)

For any concerns regarding ticket validity or seating, please approach our event ground staff or visit the Customer Support no later than 30 minutes after the performance or event begins. You may also file an incident report at the Customer Support or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

Operation Hours: 10:00 AM - show starts

Location: Ticket Counter (Please refer to the site map) 

* You will not be able to collect your tickets if we are unable to verify your identity.

• Please retrieve your e-tickets from your GoLive account.

• Screenshot / download the E-tickets with the QR code on your mobile phone for smooth scanning entry.

• There are no physical tickets for this event 

• Your e-ticket / ticket can only be scanned 1 (one) time during entry. Negligence made by ticket buyers is not the responsibility of the promoter / ticket partner.

• Tickets may be deemed invalid if scanned previously / invalid QR code or if duplicates are detected.

• For any concerns regarding ticket validity or seating, please approach our event ground staff or visit the Customer Support no later than 30 minutes after the performance or event begins. You may also file an incident report at the Customer Support or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

Operation Hours: 10:00 AM onwards

Location: Please refer to the site map

Payment Method: ONLY Mastercard & Visa Credit Card and Debit Card payment 

Important information:

* Depending on the on-site situation, operation time and purchase limit are subjected to change without prior notice.

* The quantities of merchandise are limited. Sales will end once the stocks are sold.

* Please check the product when purchasing. Once you leave the counter, any damaged or faulty product cannot be returned or exchanged.⁠⁠

* Strictly NO overnight queuing.

* No bags will be provided for eco-friendly purposes. Please bring your own bag.

1. No backpacks, no trunks or bags larger than A4 size paper are allowed for entry. Any bags/Trunks against security standards will not be allowed for entry. 

2. Only Official merch will be allowed for entry, and security check will be required.

3. Due to past incidents, handheld fans will not be permitted inside the venue. Neck fans are allowed as an alternative.

4. No power banks that are above 10,000 mAh.

5. Medications must be in their original, properly labeled packaging. Loose medications or medications carried in personal pill boxes without a valid prescription will not be permitted.

6. No video and audio recording equipment / photo cameras / film cameras/ digital cameras/ Telephoto lens / Drones / tablets / GoPro Cameras. / Detachable lenses or external flash units. Only Mobile Phone cameras are permitted.

7. Only transparent or disposable raincoats are allowed. No heavy duty raincoats are allowed.

8. No Binoculars.

9. No Umbrella of any kind.

10. No Bottles / Glass and Metal container of any kind.

11. No Laptops and tablets

12. No illegal substances / drugs / dangerous items (according to on site definition).

13. No flammable materials such as pressurized cologne and perfume / pepper spray / kerosene / gasoline etc.

14. No weapons of any kind / lasers / laser pens / pointers / umbrella / monopod / selfie sticks or any sharp objects.

15. No oversized or excessive chains. All items are subject to the final discretion of security personnel.

16. No lighters / cigarettes(e-cigarettes) / candles / fireworks and any other type of pyrotechnics.

17. No pets and plants.

18. No chairs of any kind.

19. No fruits and vegetables.

20. No large posters, flags, banners, LED signage, placards, balloons, whistles, or unauthorized cheer supplies. Any such items larger than A4 size will not be permitted.

21. No projectiles / missiles of any type.

22. No flash photography / videography.

23. No perfumes over 30ml and deodorants over 100ml will be allowed.

24. Any objects deemed by the organiser to threaten safety, security, or the orderly conduct of the event are prohibited.

For safety reasons, all listed items are not allowed inside the venue. Please ensure these items are stored appropriately before arrival. Any items abandoned at the security screening area may be disposed of by staff without notice.

• For safety reasons, all guests are required to undergo a security check at the entrance. Metal detector wands will be used. 

• To avoid delays in entering and enjoying the show, we strongly encourage you to arrive early. Guests carrying prohibited items will not be allowed entry.

• Please note: bringing prohibited items will result in immediate removal from the venue without ticket refund. 

• The promoter reserves the right to refuse entry to anyone who does not comply with security procedures. 

✘ Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

✘ For guests with medical conditions requiring medication, please ensure that you bring along your doctor’s prescription as verification. Kindly note that medications without a valid prescription will not be permitted inside the venue. In such cases, you may store them at our storage facility or choose to dispose of them. Thank you for your understanding and cooperation.

✘ Smoking is prohibited due to regulations.

✘ Any food purchased outside the venue cannot be brought into the GA area, except for mineral water. Water bottle caps must be removed.

✘ Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

✘ No live streaming of any kind is allowed. No cameras, audio and video recording equipment or radio scanning/jamming equipment is allowed. Once any recording action is taken, the contents will be deleted by the staff. Those who violate the rules will be asked to leave the venue and restricted from entry.

✘ Clothing containing derogatory language, inciting violence, or promoting sensitive or offensive content will not be permitted entry to the venue.

✘ Flags of any kind are strictly prohibited within the venue. Anyone found in possession of a flag will be immediately ejected without compensation.

✘ Waiting for the artist outside or inside the venue (including all-nighters) is strictly prohibited. Waiting inside or outside the venue or in public spaces nearby, chasing, or sitting on the streets nearby is not only dangerous to the artists and the public but may also cause accidents or trouble involving the general public. Parties involved must resolve any accidents or incidents caused by these actions. The artists, organiser, and venue will not be held responsible for any accident or incidents resulting from these acts. In case of malicious behaviour, the individuals involved may not be allowed to enter the performance venue and may be handed over to the police for prosecution.

Operation Hours: 10:00 AM onwards

Location: Please refer to the site map

There are temporary storage facilities provided for items not permitted in the venue.

A fee of RM15 will apply for this service. Only cashless payment (Visa or Mastercard Debit/Credit) will be accepted. Neither party shall be held responsible for any stolen/lost/damaged items.

• Due to the recent weather conditions, patrons are advised against arriving before 10am and waiting at the entry gates. 

• Patrons are also encouraged to bring their own raincoats and stay hydrated throughout the day.

Operation Hours: 10:00 AM onwards

Location: Customer Support (Please refer to the site map)

* Any lost & found kindly proceed customer support for assistance.

We strongly recommend that you plan your trip ahead to avoid traffic congestion as we are conducting enhanced checks of tickets and security at the venue.

Traffic & Car Park Space

• Limited parking bays are available at Carpark A, C & E.

• Please expect unusual traffic and longer travel times on the concert day.

• For a smooth journey, we kindly encourage patrons to plan ahead and consider carpooling, booking e-hailing services or utilising public transportation to the venue.

LRT Sri Petaling Line

• Please take the Sri Petaling Line to Bukit Jalil LRT station. Unifi Arena is an 8-minute walk from the LRT Station.

• Please ensure you have a sufficient balance in your Touch 'n Go card.