For many Live Nation events we offer a pre-sale to customers of our brand partners, as well as a pre-sale for My Live Nation members. Keep an eye out on our event pages for details on pre-sales!

You will also need to login or register to complete your purchase via the ticket agent – this is a separate login to your My Live Nation account. 

A My Live Nation pre-sale is when tickets are available online to registered Live Nation members before they go on general sale to everyone. 

Ticket links will be available on our website when the pre-sale starts, there is no need for a pre-sale code. You just need to make sure you have an account with Live Nation (it’s free to register) and you’re logged in. When you are logged in, the top right-hand corner will say ‘My Live Nation’. 

Pre-sale tickets are the same as those available in the general sale, they are just available earlier. We sometimes restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.

Click here to register with Live Nation. 

You do not need a code or password to access the My Live Nation pre-sale. You just need to make sure you have an account with Live Nation (it’s free to register) and you’re logged in. When you are logged in, the top right-hand corner will say “My Live Nation”.

You will also need to login or register to complete your purchase via the ticket agent – this is a separate login to your My Live Nation account. 

Subscribe to the Live Nation newsletters of desired markets, so our pre-sale notifications and exclusive offers will be dropped into your mailbox directly. You will never miss member benefits and your favourite artists’ event around you! To manage your subscriptions, simply login and go to Subscriptions page, opt in newsletters and save preferences.

Live Nation website is an international platform. You can login to access pre-sale and manage subscriptions, if you already have an account registered on our Asia Pacific or EMEA website. However, if your account was registered on our North America website, you will need to register for a new account, and you can use the same email address.

Our emails may be filtered, please check the spam or junk mailbox, or other folders if applicable. You can add our email addresses as safe sender or set some rule in your email setting to avoid this situation. For more details please contact your email service provider. 

You need to resend an activation email to activate your account. Visit Resend Confirmation Email page, input your email address and resend email. Be sure to activate your account via the activation email sent to your inbox. If you don’t see the activation email, please check the spam or junk mailbox. Still doesn’t work? Please register again with a different email address.

Your email address is already registered on our website! You can just login now. Not sure about the password? Visit Forgot your password page, input your email address and reset password.

Your registration here will only work on Live Nation website, and you may need to register with our ticketing partner to complete your booking.

Some events may require a promote code or access code for pre-sale, and in this case, there will be a cut-off time for new member registration as well. New members need to register and activate the account before cut-off time, while existing members from other markets need to subscribe to specific newsletter before cut-off time. Otherwise, you won’t receive the promo code or access code for pre-sale via our emails. Please refer to the event page our social media for more details.

Live Nation Members Pre-sale is when we make tickets available to registered members before they go on public sale to everyone. Pre-sale tickets are the same as those available in the public sale, they are just available earlier. We may restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.

Not all Live Nation events have Live Nation Members Pre-sale. Please see the details on event pages.

Pre-sale tickets are available while stocks last. We don’t guarantee tickets for Live Nation members. But if pre-sale tickets are sold out, you can also have a chance to book when tickets go public on sale.

Our events have different ticket policy. Please refer to the details on the event page on Live Nation website or ticketing website.

Some customers may be receiving emails from us as a past booker of tickets but are unable to log in to the website. Only customers who have completed the registration process on Live Nation website will be able to log in. 

Login in and visit Profile page, you can find options to change email or change password.

Please contact the ticket agent if you haven’t yet received your ticket.

Tickets purchased may not be resold or offered for resale at face value or at a premium over the face value of the ticket (including via online auction sites) or used for advertising, promoting or other commercial purposes (including competitions, contests and trade promotions). For more information, please refer to the ticket agent’s Ticket Purchase & Event Terms & Conditions.

You can purchase tickets on the Live Nation website. The Live Nation link will take you through to the authorised ticketing agency for that event.

Ticket prices are available on the ticket agent’s website. You can find the link by going to the event page on the Live Nation website and it will direct you to the authorised ticket agent.

• Sign up for a My Live Nation account & make sure you’re logged in.
• You will need an account for the ticket agent’s website - if you already have one double check you know your password or reset it if need be! If you remember your account details – log in and get ready!
• Get your phone/laptop/iPad/watch ready to go on the event page at least 10 minutes before!
• Only use one browser per device as multiple tabs open on the same device confuses the site
• Don’t refresh the page.
• Have your payment method and information ready for a quick checkout.
• Make sure you keep your eye on the timer! Most ticketing sites will have a countdown that only reserves your seats for a certain period.

Tickets can be sold extremely quickly so therefore you should give yourself as many chances as possible to get tickets (see our tips for getting tickets above!).

When ticket buyers are successful in selecting tickets, these allocated tickets are put into a ‘holding status’. If the tickets are not paid for in the time frame given or are cancelled during this process the ‘holding status’ is removed and the tickets will be made available for purchase.

This is why we recommend that you hold tight and keep trying, as some tickets may be re-released if they are removed from someone’s basket.

It’s easy and free! Click here to sign-up to My Live Nation.

By doing so, you’ll get access to Live Nation pre-sales and receive the latest tour news from your favourite artists.

If you no longer wish to receive email communications from Live Nation, you can head to your profile and click ‘Subscriptions’.

There, you will see all subscriptions you are currently signed up to and can unsubscribe at this point by simply ‘unselecting’ the box next to the subscription name.

Be sure to hit the big red ‘Save Changes’ button before exiting!

You can update your personal information by heading to the ‘Profile’ section of your account.

There you can edit your Email, Name, Gender, Birthday, Country, and Postcode.

We recommend filling in as much information as you can so we can personalise content just for you!

Please check you have clicked on the link in the email sent to you (after you registered) to activate your account.

If you have not received your activation email, please use the 'Resend Activation Link' available here to have it resent to you. If you have forgotten your password, please use the Forgot your password? link. Your password will then be sent to your registered email address.

Please note: Some customers may be receiving emails from Live Nation as a past purchaser of tickets but are unable to log in to the website. Only customers who have completed the registration process will be able to log in.

Absolutely, a selection of all ticket categories will be available during pre-sales and general on sale, including VIP experiences.

VIP experiences can be purchased via the ticket links in the event page. To see the tours that have VIP experiences available please see our VIP Experiences Page.

Please note that VIP experiences are only available for select tours.

Please email vip@livenation.asia and we can answer any queries you may have!

For more VIP FAQs + information on your experience, head to our VIP Experiences Page.

Kindly fill up the form if you wish to receive updates/ press releases on shows from us.

For any press related queries, please contact info@livenation.my and we can pass you onto the relevant contact for the organisation.

Please email info@livenation.my with the following details:

• Name of tour
• Shows you wish to attend
• Examples of your work

Due to the large volume of queries we receive, only successful applicants will be contacted.

If you would like to apply for accreditation to a show, we will need to put you in contact with the relevant PR representative for the artist/band you’re wishing to review.

Please let us know what show you would like to apply for accreditation for at info@livenation.my.