Pre-sale & Account FAQs


How to access Live Nation Members Pre-sale?

Live Nation members can login with your account during event pre-sale period, and book pre-sale tickets on the event page. When pre-sale tickets are available, a “Login” button will appear next to the ticket type if you haven’t logged in, and it will change to “Buy Tickets” after logging in. 


Don't have an account yet? 

Register now and become our member to access our pre-sale. Be sure to activate your account via the activation email sent to your inbox. If you don’t see the activation email, please check the spam or junk mailbox. We recommend you visit Subscriptions page and subscribe to the Newsletter as desired.


Why is it important to manage subscriptions?

Subscribe to the Live Nation newsletters of desired markets, so our pre-sale notifications and exclusive offers will be dropped into your mailbox directly. You will never miss member benefits and your favourite artists’ event around you! To manage your subscriptions, simply login and go to Subscriptions page, opt in newsletters and save preferences.


Do I need to register again if I already have an account of another market?

Live Nation website is an international platform. You can login to access pre-sale and manage subscriptions, if you already have an account registered on our Asia Pacific or EMEA website. However, if your account was registered on our North America website, you will need to register for a new account, and you can use the same email address.


Why can’t I receive email from Live Nation?

Our emails may be filtered, please check the spam or junk mailbox, or other folders if applicable. You can add our email addresses as safe sender or set some rule in your email setting to avoid this situation. For more details please contact your email service provider. 


Why it says “Account pending activation” when I login or register?

You need to resend an activation email to activate your account. Visit Resend Confirmation Email page, input your email address and resend email. Be sure to activate your account via the activation email sent to your inbox. If you don’t see the activation email, please check the spam or junk mailbox. Still doesn’t work? Please register again with a different email address.


Why it says “Email already exists, please choose a different one” when I register?

Your email address is already registered on our website! You can just login now. Not sure about the password? Visit Forgot your password page, input your email address and reset password.


Do I also need to register on ticketing website to book pre-sale tickets?

Your registration here will only work on Live Nation website, and you may need to register with our ticketing partner to complete your booking.


Why the booking page requires a promo code or access code?

Some events may require a promote code or access code for pre-sale, and in this case, there will be a cut-off time for new member registration as well. New members need to register and activate the account before cut-off time, while existing members from other markets need to subscribe to specific newsletter before cut-off time. Otherwise, you won’t receive the promo code or access code for pre-sale via our emails. Please refer to the event page our social media for more details.


Any difference between pre-sale tickets and public sale tickets?

Live Nation Members Pre-sale is when we make tickets available to registered members before they go on public sale to everyone. Pre-sale tickets are the same as those available in the public sale, they are just available earlier. We may restrict the number of pre-sale tickets to make sure enough tickets are available for the general sale period.


Why is there no pre-sale for the event I am interested in?

Not all Live Nation events have Live Nation Members Pre-sale. Please see the details on event pages.


Do all members have secured tickets?

Pre-sale tickets are available while stocks last. We don’t guarantee tickets for Live Nation members. But if pre-sale tickets are sold out, you can also have a chance to book when tickets go public on sale.


How many tickets can I buy, and what payment methods are accepted?

Our events have different ticket policy. Please refer to the details on the event page on Live Nation website or ticketing website.


I can receive emails from Live Nation, but I can’t login with my email address. Why?

Some customers may be receiving emails from us as a past booker of tickets but are unable to log in to the website. Only customers who have completed the registration process on Live Nation website will be able to log in. 


How to change the email address or password of my account?

Login in and visit Profile page, you can find options to change email or change password.


How to unsubscribe or delete my account?

Too many emails from us? You can go to Subscriptions page to opt out unnecessary newsletters. If you insist to delete your account, please drop an email to


My question is not listed above.

You can drop us an email at, or inbox us on Facebook. We may receive lots of enquires so please bear with us if we don’t get back to you immediately. Thank you!