• Strictly NO overnight queuing is allowed. 

• Admission to the Standing Zone will be NO queue numbering system applied for this show. Entry will be based on a first-come, first-served basis.

• To ensure an enjoyable experience for all ticket holders, kindly keep fan banners and mobile devices at eye level.

• All VIP Package ticket holders are required to present their valid e-ticket during check-in and redemption for verification purposes. 

• Please note that merchandise not picked up on-site cannot be shipped after the event.

• Please retrieve your e-tickets from your GoLive account. It is recommended that you screenshot the E-ticket(s) with the QR code on your mobile phone/ device or print them on an A4-sized paper. 

• Schedule and timing are subject to change due to on-site situations. Please refer to Live Nation MY for the latest news updates. 

• Seats are all reserved seating. Please be seated in your assigned seat.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Seated sections are open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

• Strictly NO overnight queuing is allowed. 

• Admission to the Standing Zone will be based on a first-come, first-served basis. NO queue numbering system applied for this show.

• To ensure an enjoyable experience for all ticket holders, kindly keep fan banners and mobile devices at eye level.

• There is no outside food and water into the standing zone, except for tetra pack mineral water. Bottle caps must be removed.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• The Standing Zone is restricted to individuals aged 14+. All minors between the age 14 - 16 must be accompanied by a ticket-bearing legal guardian aged 18 or above.

• Pregnant women and patrons with medical conditions will not be permitted entry to the Standing Zone. Babies and toddlers are strictly not allowed.

• For your safety, comfort, and the enjoyment of everyone, we kindly recommend avoiding extremely high platform boots, heels, or similar footwear as these may pose a safety risk and make it difficult for you to navigate crowded areas, stairways, or uneven surfaces within the venue. Should you choose to wear such footwear, please note that this will be at your own discretion and risk.

✦ Customer Support

Operation Hours: 4:00 PM onwards

Location: Idea Live Main Entrance 

For any concerns regarding ticket validity or seating, please approach our event ground staff or visit the Box Office no later than 30 minutes after the performance or event begins. You may also file an incident report at the Box Office or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

✦ Will Call (Venue Collection)

Operation Hours: 4:00 PM onwards

Location: Idea Live Main Entrance 

* You will not be able to collect your tickets if we are unable to verify your identity.

• Please retrieve your e-tickets from your GoLive account/ registered email.

• Screenshot / download the E-tickets) with the QR code on your mobile phone for smooth scanning entry.

• There are no physical tickets for this event.

• Your e-ticket can only be scanned 1 (one) time during entry. Negligence made by ticket buyers is not the responsibility of the promoter / ticket partner.

• Tickets may be deemed invalid if scanned previously / invalid QR code or if duplicates are detected.

• For any concerns regarding ticket validity or seating, please approach our event ground staff or visit the Box Office no later than 30 minutes after the performance or event begins. You may also file an incident report at the Box Office or Ticketing Counter. Kindly note that in the absence of a formal report within this timeframe, we will not be able to accommodate any requests for refunds or compensation after the event has concluded.

1. No backpacks, no trunks or bags larger than A4 size paper are allowed for entry. Any bags/Trunks against security standards will not be allowed for entry. Only Official merch will be allowed for entry, and security check will be required.

2. Due to past incidents, handheld fans will not be permitted inside the venue. Neck fans are allowed as an alternative.

3. No power banks that are above 10,000 mAh.

4. Medications must be in their original, properly labeled packaging. Loose medications or medications carried in personal pill boxes without a valid prescription will not be permitted.

5. No video and audio recording equipment / photo cameras / film cameras/ digital cameras/ Telephoto lens / Drones / tablets / GoPro Cameras. / Detachable lenses or external flash units. Only Mobile Phone cameras are permitted.

6. Only transparent or disposable raincoats are allowed.

7. No Binoculars.

8. Umbrella of any kind.

9. No Bottles / Glass and Metal container of any kind.

10. No Laptops and tablets

11. No illegal substances / drugs / dangerous items (according to on site definition).

12. No flammable materials such as pressurized cologne and perfume / pepper spray / kerosene / gasoline etc.

13. No weapons of any kind / lasers / laser pens / pointers / umbrella / monopod / selfie sticks or any sharp objects.

14. No Chains of any kind (including wallet chains), spiked jewelry, or spiked apparel items

15. No lighters / cigarettes(e-cigarettes) / candles / fireworks and any other type of pyrotechnics.

16. No pets and plants.

17. No chairs of any kind.

18. No fruits and vegetables.

19. No Big posters / flags / banners / LED banners / placards / balloons / signage / political banners and no whistles or any unauthorized cheer supplies.

20. No projectiles / missiles of any type.

21. No flash photography / videography.

22. No perfumes over 30ml and deodorants over 100ml will be allowed.

23. No other objects that are considered to threaten the safety, health, security and orderliness of the event by the organiser will be prohibited.

For safety reasons, all listed items are not allowed inside the venue. Please ensure these items are stored appropriately before arrival.

Any items abandoned at the security screening area may be disposed of by staff without notice.

For safety reasons, a security check is required at the entrance. To avoid delays in entering and enjoying the show, we kindly ask you to arrive early. Metal detector wands will be used for security checks. Those who bring prohibited items will not be allowed for entry. The promoter reserves the right to refuse entry to any person that does not comply with the security check requests. 

✘ Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

✘ Smoking is prohibited due to regulations.

✘ Any food purchased outside the venue cannot be brought into the GA area, except for mineral water. Water bottle caps must be removed.

✘ Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

✘ No live streaming of any kind is allowed. No cameras, audio and video recording equipment or radio scanning/jamming equipment is allowed. Once any recording action is taken, the contents will be deleted by the staff. Those who violate the rules will be asked to leave the venue and restricted from entry.

✘ Clothing containing derogatory language, inciting violence, or promoting sensitive or offensive content will not be permitted entry to the venue.

✘ Flags of any kind are strictly prohibited within the venue. Anyone found in possession of a flag will be immediately ejected without compensation.

✘ Waiting for the artist outside or inside the venue (including all-nighters) is strictly prohibited. Waiting inside or outside the venue or in public spaces nearby, chasing, or sitting on the streets nearby is not only dangerous to the artists and the public but may also cause accidents or trouble involving the general public. Parties involved must resolve any accidents or incidents caused by these actions. The artists, organiser, and venue will not be held responsible for any accident or incidents resulting from these acts. In case of malicious behaviour, the individuals involved may not be allowed to enter the performance venue and may be handed over to the police for prosecution.

Operation Hours: 4:00 PM onwards

Location: Please refer to the site map

There are temporary storage facilities provided for items not permitted in the venue.

A fee of RM15 will apply for this service. Only cashless payment (Visa or Mastercard Debit/Credit) will be accepted. Neither party shall be held responsible for any stolen/lost/damaged items.

We strongly recommend that you plan your trip ahead to avoid traffic congestion as we are conducting enhanced checks of tickets and security at the venue.

Public Transport

TTDI MRT Station - MRT Kajang Line (appx. 14 minute walk)

• From TTDI Station, you can take the T813 MRT Feeder Bus directly to 3 Damansara.

3 Damansara (Opp) (BUS PJ728) - appx. 5 minute walk

E-Hailing

• Take e-hailing services to 3 Damansara Shopping Mall.

Drive

• Drive your own vehicle and park at 3 Damansara Shopping Mall.