Xdinary Heroes <Beautiful Mind> World Tour in KUALA LUMPUR - EVENT GUIDE

• VIP Entitlement: Exclusive VIP laminate, lanyard and a set of photocard. Kindly ensure you are fully checked in by 3:00PM to enjoy all elements of your VIP experience.

• Strictly NO overnight queuing is allowed.

• Official queuing for VIP Ticket Holders will only start at 12PM. Any queue that begins earlier than 12pm will not be entertained. Please note that entry will be based on a first-come, first-served basis. Kindly note that self assigned queue numbers will not be honoured. 

• Queue Location: The Labs, Level LG1

• All timing is approximate and subject to change. Please make sure the package purchaser brings a valid photo ID. 

• All VIP Package ticket holders are required to present their valid e-ticket during check-in and redemption for verification purposes.

• Please follow onsite staff instructions. All attendees must be present in person to redeem their privileges.

• Please note that no latecomers will be entertained. You must show up at the stipulated date and time to redeem your VIP privileges. Merchandise not picked up on-site during the above check in hours cannot be shipped after the event. 

• Please retrieve your e tickets from your GoLive account/ email. It is recommended that you screenshot the E-tickets) with the QR code on your mobile phone/ device or print them on an A4-sized paper. 

• Schedule and timing are subject to change due to on-site situations. Please refer to Live Nation MY for the latest news updates.

• Strictly NO overnight queuing is allowed.

• Official queuing for Cat 1 (Standing) will only start at 12pm. Any queue that begins earlier than 12pm will not be entertained. Please note that entry will be based on a first-come, first-served basis. Kindly note that self assigned queue numbers will not be honoured. 

• Queue Location: The Labs, Level G

• There is no outside food and water into the standing zone, except for mineral water. Bottle caps must be removed.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• This section is open to ages 16 years old and above.

• For safety measures, pregnant women and minors below 16 years old are prohibited to enter the standing zone.

• Seats are all reserved seating. Please be seated in your assigned seat.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Seated sections are open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors

• Box tickets can admit up to 8 attendees.

• Box is open to ages 6 years old and above, however, they must be accompanied by a ticket-bearing legal guardian aged 18 and above.

• No backpacks, no trunks or bags larger than A4 size paper are not allowed for entry.

• Other prohibited items please refer to the “Prohibited Items” list below. Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

• Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

• Kindly visit our website or Instagram page to view the list of winners.

• After the show ends, group photo winners please remain in the hall/box after the show. On-site staff will guide the winners to the designated group photo area.

• Please note that no latecomers will be entertained. You must arrive at the stipulated time to redeem your Group Photo wristbands. Wristbands not picked up on-site during the above operations hours will not be entitled to the Group Photo benefit.

Operation Hours: 11:00 AM - 9:00 PM

Location: Zepp KL, Level G & Level B2

Any ticket validity or seating-related disputes must be brought to the attention of the event ground staff, or to Customer Support no later than 30 minutes from the start of the performance or event. You may also file an incident report at Customer Support. If no formal report is made regarding your ticket or any other ticket-related disputes, no requests for refund or compensation will be entertained after the event.

Operation Hours: 3:00 PM - show starts

Location: Zepp KL, Level B2

* You will not be able to collect your tickets if we are unable to verify your identity.

• Please retrieve your e-tickets from your GoLive account/ registered email.

• Screenshot / download the E-tickets) with the QR code on your mobile phone for smooth scanning entry.

• There are no physical tickets for this event.

• Your e-ticket can only be scanned 1 (one) time during entry. Negligence made by ticket buyers is not the responsibility of the promoter / ticket partner.

• Tickets may be deemed invalid if scanned previously / invalid QR code or if duplicates are detected.

• Any ticket validity or seating-related disputes must be brought to the attention of the event ground staff, or to Customer Support no later than 30 minutes from the start of the performance or event. You may also file an incident report at Customer Support. If no formal report is made regarding your ticket or any other ticket-related disputes, no requests for refund or compensation will be entertained after the event.

Operation Hours: 2:00 PM - 9:00 PM

Location: Zepp KL, Level B2

Payment Method: ONLY Mastercard & Visa Credit Card and Debit Card payment 

Important information:

* Depending on the on-site situation, operation time and purchase limit are subjected to change without prior notice.

* The quantities of merchandise are limited. Sales will end once the stocks are sold.

* Please check the product when purchasing. Once you leave the counter, any damaged or faulty product cannot be returned or exchanged.⁠⁠

*Strictly NO overnight queuing.

* No bags will be provided for eco-friendly purposes. Please bring your own bag.

1. No backpacks, no trunks or bags larger than A4 size paper are allowed for entry. Any bags/Trunks against security standards will not be allowed for entry. Only Official merch will be allowed for entry, and security check will be required.

2. No power banks that are above 10,000 mAh.

3. No video and audio recording equipment / photo cameras / film cameras/ digital cameras/ Telephoto lens / Drones / tablets / GoPro Cameras. / Detachable lenses or external flash units. Only Mobile Phone cameras are permitted. 

4. No Binoculars.

5. Only transparent or disposable raincoats are allowed.

6. Umbrella of any kind.

7. No Glass and Metal container of any kind.

8. No Laptops and tablets

9. No illegal substances / drugs / dangerous items (according to on site definition).

10. No flammable materials such as pressurized cologne and perfume / pepper spray / kerosene / gasoline etc.

11. No weapons of any kind / lasers / laser pens / pointers / umbrella / monopod / selfie sticks or any sharp objects.

12. No Chains of any kind (including wallet chains), spiked jewelry, or spiked apparel items

13. No lighters / cigarettes(e-cigarettes) / candles / fireworks and any other type of pyrotechnics.

14. No pets and plants.

15. No chairs of any kind.

16. No fruits and vegetables.

17. No Big posters / flags / banners / LED banners / placards / balloons / signage / political banners and no whistles or any unauthorized cheer supplies.

18. No projectiles / missiles of any type.

19. No flash photography / videography.

20. No perfumes over 30ml and deodorants over 100ml will be allowed.

21. No other objects that are considered to threaten the safety, health, security and orderliness of the event by the organiser will be prohibited.

You will be asked to return any prohibited items to your car or store at the available storage facilities. Or it can be disposed of at the doors.

For safety reasons, a security check is required at the entrance. To avoid delays in entering and enjoying the show, we kindly ask you to arrive early. Metal detector wands will be used for security checks. Those who bring prohibited items will not be allowed for entry. The promoter reserves the right to refuse entry to any person that does not comply with the security check requests. 

✘ Please do not bring any prohibited items to the venue. Once found, the audience will be escorted out of the venue and will not be allowed access to the concert again. There will be no ticket refund.

✘ Smoking is prohibited due to regulations.

✘ Any food purchased outside the venue cannot be brought into the GA area, except for water in Tetra Pak. Tetra Pak water caps must be removed.

✘ Do not stand on chairs during the show. There will be a compensation fee for any damages caused by inappropriate behaviors.

✘ No live streaming of any kind is allowed. No cameras, audio and video recording equipment or radio scanning/jamming equipment is allowed. Once any recording action is taken, the contents will be deleted by the staff. Those who violate the rules will be asked to leave the venue and restricted from entry.

✘ Clothing containing derogatory language, inciting violence, or promoting sensitive or offensive content will not be permitted entry to the venue.

✘ Flags of any kind are strictly prohibited within the venue. Anyone found in possession of a flag will be immediately ejected without compensation.

✘ Waiting for the artist outside or inside the venue (including all-nighters) is strictly prohibited. Waiting inside or outside the venue or in public spaces nearby, chasing, or sitting on the streets nearby is not only dangerous to the artists and the public but may also cause accidents or trouble involving the general public. Parties involved must resolve any accidents or incidents caused by these actions. The artists, organiser, and venue will not be held responsible for any accident or incidents resulting from these acts. In case of malicious behaviour, the individuals involved may not be allowed to enter the performance venue and may be handed over to the police for prosecution.

Operation Hours: 1:00 PM onwards

Location: Zepp KL, Level B2

There is a locker area provided for items not permitted in the venue.

You can purchase the locker token at the token exchange machine. RM10/20 per token. Only cash will be accepted.

We strongly recommend that you plan your trip ahead to avoid traffic congestion as we are conducting enhanced checks of tickets and security at the venue.

Public Transport

LRT Ampang Line & KL Monorail Line

• Directly connected to Hang Tuah Station

MRT Sg Buloh - Kajang Line

• 5 minutes walk from MRT Sg Buloh Kajang Line 'Merdeka Station'

E-Hailing

• Take e-hailing services to Zepp KL/ LaLaport BBCC

Drive

• Drive your own vehicle and park at LaLaport BBCC.